Pallet Packaging and Presentation

In the event of claim being raised insurers will require the following mandatory pieces of information:

1. Proof of Purchase
2. Value/ownership
3. Weight

Insurance is included (subject to Sendapallet RHA Terms at the lesser of

1. £5.00 per kilogram;
2. the value of the Consignment at the time and place when accepted for carriage.

If only part of a Consignment suffers from loss or physical damage, liability shall be limited to that proportion of the sum calculated which the actual value of such part bears to the value of the whole Consignment

You must notify Pallet Hub of any damage to the whole or any part of a consignment, or physical loss, mis-delivery or non-delivery of part of a consignment in writing within 7 days of the date of delivery.

Any claim in respect of the non-delivery of the whole of the consignment must be notified in writing within 21 days of despatch.

Please contact us in writing at the earliest opportunity if you wish to report loss or damage.

if your item requires specific insurance not covered by £5 per KG please contact us as a individual quote for cover will need to be raised.

When your goods are delivered, the person responsible for accepting and signing for the goods should make a examination of goods to check for damage, If any short- age or damage is apparent or suspected, the delivery note should be endorsed accordingly using the word “damaged” or “Shortage” or “Goods missing, the word “unchecked” or similar is not accepted as claused proof of delivery.

Insurance companies will not consider a claim for damage or loss when a “clean” or “clear” proof of deliv- ery is produced.

Delivery Vehicle Information

Delivery Vehicle (18 Tonne) with tail lift.

Dimensions: Unless otherwise specified the collection vehicle will be a rigid vehicle the size of the average dustbin lorry.

• Height: 3.4Metres
• Length: 13 Metres
• Width: 2.8 Metres

You can request in “notes” for a small vehicle however please note that small vehicles may not have a tail lift and unloading will be the responsibility of the customer

Small vehicle dimensions (7.5tonne):

• Height: 3.4 Metres
• Length: 7.5 Metres
• Width: 2.8 Metres

Tail lift notes:

To facilitate a tail lift the consignment must weigh no more than 1000KG and be on a standard four way pallet, deliveries can be made onto concrete or tarmac surface only as the equipment will not function on loose surfaces

We aim to deliver as close to property as possible,. Where access is restricted delivery will be made to Kerbside only.

Pallets should not exceed the standard size of 1000 mm x 1200 mm, and must be within the height and weight maxi- mums for the size entered, as below.

Goods must not overhang the pallet edges.

Pallet base

Pallet Length: 120 cm / 1200 mm / 1.2m / 48′′
Pallet Width: 100 cm / 1000 mm / 1.0m / 40′′

Full Pallet

Maximum Height: 200 cm / 2000 mm / 2m / 79′′
Maximum Weight: 1200 kg

Half Pallet

Maximum Height: 110 cm / 1100 mm / 1.1m / 43.5′′
Maximum Weight: 500 kg

Quarter Pallet

Maximum Height: 80 cm / 800 mm / 0.8m / 31.5′′
Maximum Weight: 250 kg

If you need to make any changes to a consignment after your booking has been placed, please contact us as soon as possible at info@sendapallet.co.uk

Oversize Pallets

We are able to ship pallets that exceed the standard dimen- sions or contain goods that overhang. However, these are charged at one pallet space or part thereof

To process such a consignment, please enter the number of pallet spaces as though they were separate pallets and specify “1 x Oversize” in the further info’ box below the col- lection address.